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Privacy Policy

Last updated: July 21, 2025

This Privacy Policy describes how Pain and Sleep Center Charlotte (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal information when you use our website https://pscharlotte.com and related services (“Services”). By using our Services, you agree to the terms outlined in this policy.

SUMMARY OF KEY POINTS

  • We collect personal information you provide directly and through automated means.
  • We do not collect sensitive personal data.
  • We use your information to provide, improve, and promote our Services.
  • We may share your data with trusted service providers.
  • You may have rights depending on your jurisdiction, including rights to access, delete, or correct your data.

1. WHAT INFORMATION DO WE COLLECT?

Information You Provide to Us:
We collect information you voluntarily give us when you contact us, sign up for services, or submit forms. This may include:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Communication preferences

Sensitive Information:
We do not intentionally collect or process sensitive personal data such as racial or ethnic origin, political opinions, or health data.

Automatically Collected Information:
We may automatically collect:

  • IP address
  • Browser type and version
  • Operating system
  • Device identifiers
  • Access times and dates
  • Pages viewed
  • Referring URL

We also collect data through cookies and similar technologies (see Section 4).

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your data to:

  • Deliver and manage Services
  • Respond to inquiries or support requests
  • Send service updates and marketing communications (with your consent)
  • Analyze trends and usage
  • Ensure security and prevent fraud
  • Comply with legal obligations

We process your information only where we have a lawful basis to do so.

3. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?

We may share your personal data in the following cases:

  • Service Providers: We use trusted third-party vendors for hosting, analytics, email delivery, and other business functions.
  • Business Transfers: In the event of a merger or sale, your data may be transferred as part of that transaction.
  • Legal Requirements: We may disclose your data if required by law or in response to legal requests.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, pixels, and other tracking technologies to:

  • Improve user experience
  • Analyze usage patterns
  • Deliver targeted advertising (if applicable)

Google Analytics:
We use Google Analytics to better understand how our website is used. For more on Google’s data practices, visit: Google Privacy & Terms.

You can control cookie preferences in your browser settings.

5. DATA RETENTION

We retain your personal information only as long as necessary for the purposes described in this policy unless a longer period is required or permitted by law. Once no longer needed, we securely delete or anonymize your information.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

We use industry-standard technical and organizational security measures to protect your information. However, no electronic system is completely secure. You use our Services at your own risk.

7. MINORS AND CHILDREN’S PRIVACY

We do not knowingly collect data from or market to individuals under 18. If we become aware that we have collected personal data from a minor, we will delete it immediately.

8. YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent or object to data processing
  • Request a copy of your personal data

To exercise any of these rights, contact us at contact@pscharlotte.com.

9. DO-NOT-TRACK (DNT) SIGNALS

Some browsers offer a DNT feature. As there is no industry standard for recognizing DNT signals, we do not currently respond to them.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in legal or operational requirements. The revised version will be indicated by an updated “Last updated” date.

11. CONTACT US

If you have questions about this Privacy Policy, please contact us at:

Pain and Sleep Center Charlotte
6235 Blakeney Park Drive, Suite 101
Charlotte, NC 28277
Phone: (704) 220-1930
Email: contact@pscharlotte.com

 

Website Design and Digital Marketing by Mad Rose Media. By using this site, you agree to our Privacy Policy and Terms & Conditions.